Support
Shipping & order guarantee
Clear timelines, careful freight delivery, and a guarantee that stands behind every order.
Accessories & props
Ship by ground carrier, typically within a few business days of your order.
Apparatus & reformers
Ship by freight with curbside delivery and a scheduling call from the carrier.
Order guarantee
If something isn’t right, we’ll make it right. Your satisfaction is guaranteed.
Processing & timelines
Most in-stock accessories leave our facility within a few business days. Studio-grade apparatus is built to order in the USA; you’ll see an estimated build-and-ship window on the product page and at checkout. Freight shipments are scheduled directly with the carrier so you can plan for delivery day.
Delivery & inspection
Large equipment is delivered curbside. We recommend having help on hand to move apparatus into your space. Please inspect every shipment on arrival and note any visible damage on the delivery receipt before signing — then contact us right away and we’ll take care of it.
Returns & order guarantee
We stand behind everything we make. If a product isn’t the right fit, contact our team and we’ll walk you through the return or exchange process. Reach out with your order number and we’ll help you find the fastest resolution — including replacement parts and upholstery for equipment you already own.
International orders
We ship across the United States directly and work with authorized distributors in more than 60 countries. If you’re outside the U.S., contact us and we’ll point you to the nearest distributor for pricing, delivery, and support.
Shipping FAQs
How long does delivery take?
In-stock accessories typically ship within a few business days by ground carrier. Larger apparatus — reformers, towers, chairs — ships by freight; you’ll see an estimated delivery window at checkout and the freight carrier will contact you to schedule delivery.How is large equipment delivered?
Freight apparatus is delivered curbside by default. The carrier calls ahead to arrange a delivery appointment. Please inspect your shipment on arrival and note any visible damage on the delivery receipt.Can I track my order?
Yes. You’ll receive tracking for parcel shipments, and freight orders include a scheduling call so you always know when to expect delivery.Do you ship outside the United States?
We ship within the United States, including Alaska and Hawaii — freight quotes for those two states are calculated individually because of carrier surcharges. We do not currently ship internationally. If you’re outside the US, email us and we’ll tell you honestly whether we can help.