For Studios

Support

Frequently asked questions

Everything you need to know about ordering, payment, warranty and equipment. Jump to a topic:

Ordering & Shipping

  • How long does delivery take?
    In-stock accessories typically ship within a few business days. Larger apparatus (reformers, towers, chairs) ships by freight; you’ll see an estimated delivery window at checkout and receive scheduling details from the carrier.
  • Do you offer quantity discounts?
    Yes — 5% off two or more of the same product, 10% off three or more, and 15% off five or more. The discount is applied automatically in your cart and shown on every product page. Orders start at $349.99.
  • Can I track my order?
    Yes. You’ll receive tracking and, for freight items, a scheduling call to arrange delivery. Reach out any time for a status update.

Payment & HSA/FSA

  • What payment methods do you accept?
    We accept all major credit and debit cards at checkout. Your payment details are handled securely, and taxes and freight are calculated before you confirm your order.
  • Are your products HSA/FSA eligible?
    Many Reneau Reformers products qualify for HSA/FSA reimbursement, so you can put pre-tax funds toward eligible equipment. Contact us if you need documentation for a specific item.

Warranty & Returns

  • What warranty do you offer?
    Studio-grade apparatus carries a lifetime frame warranty, with coverage on parts and upholstery. Full terms are on our Warranty page.
  • What is your return policy?
    We stand behind every order. If something isn’t right, our returns and order guarantee has you covered — see Shipping & Returns for the process and timelines.
  • How do I get replacement parts?
    We stock replacement parts and upholstery for our equipment. Search our accessories and replacement collections, or contact support with your model and we’ll help you find the right part.

Products & Equipment

  • Which reformer is right for me?
    It depends on your space, budget, and whether it’s for home or studio use. Browse our Reformers collection and comparison guides, or reach out — our team will help you choose.
  • Do I need to assemble the equipment?
    Most apparatus arrives largely pre-assembled with clear instructions, assembly guides, and videos. Larger items may require minimal setup; our support team can walk you through it.
  • What upholstery colors and options are available?
    Many products offer a choice of upholstery color, size, and style — you’ll see the available options on each product page before adding to cart.

For Studios & Gyms

  • Can you help me set up a studio or add reformers to my gym?
    Absolutely. Our team helps studios and gyms plan space, choose equipment, and launch profitable reformer programs. See For Studios to talk with a specialist and get the Business of Pilates playbook.
  • Do you sell to studios and gyms at volume?
    Yes. We work with studios, gyms, universities, and clinics on multi-unit equipment orders and space planning. Reach out through For Studios and we’ll help you build out your space.