Get in Touch

Contact Us

If you have any questions about our Pilates reformers, orders, shipping, or returns, our support team is here to help. Please use the contact information below or send us a message using the contact form.

We aim to respond to all inquiries within 24–48 business hours.

Reneau Reformers is operated by Reformers LLC 

  • Entity No: 202252611709
  • Business Address: 11768 Village Pond Way Rancho Cordova, CA 95742, USA
  • Email Address: info@reneaureformers.com
  • Phone : (915) 222-0270
Customer Support Hours:
  • Monday – Saturday
  • 8:00 AM – 6:00 PM

Get in Touch with Our Team

Fill out the form below and our team will get back to you within 24 hours.

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is the delivery time?

Once shipped, orders are generally delivered within 5–7 business days within the United States.

Will I receive tracking information for my order?

Yes. Once your order has been shipped, you will receive shipping confirmation and tracking details via email.

Is there a restocking fee for returns?

Yes. Approved returns are subject to a 15% restocking fee.

Are your products suitable for beginners?

Yes. Pilates reformers are designed for users of different experience levels. Beginners and experienced users can perform exercises by adjusting resistance levels.

How long does order processing take?

Orders are typically processed within 2–3 business days after payment is confirmed.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Do your products come with instructions?

Yes. All Pilates reformers include assembly instructions and the necessary components required for setup.